Get answers to our most frequently asked questions. If we've missed anything below please email support@dashfly.com and we'll get back to you immediately. For any sales related questions or corporate pricing please email sales@dashfly.com.
General FAQs, security, backup, export, etc.

Billing, invoices, cancellation, account owner, upgrading, downgrading, refunds, etc.

Routes
General FAQs, security, backup, export, etc.
Where can I access Dashfly? Does Dashfly provide mapping Information across the United States? How often does Dashfly update their maps?
Because Dashfly is a web-based application, a registered user can log in to their Dashfly account and access all saved information from any computer and create new routes anywhere in the US.

Dashfly provides mapping capabilities nationwide. Dashfly uses Google maps, which are updated on a regular basis.

How do I create an optimized route?
To create a route, enter the start address (green star) and each stop address in random order. The system automatically defaults to a round trip, however, if you would like to do a one-way trip, you must uncheck the "round trip" box and enter your end address (red star). Please remember to write the city and state (i.e. Miami, FL) at the end of the address. Zip code is not necessary.
What is the correct format for an address?
Dashfly requires street address, city and state. DO NOT USE A ZIP CODE! Here is an example of proper entry: 123 Main Street, Dallas, TX
How secure is the information I save?
Dashfly uses The Planet, the fourth largest hosting provider of web sites. The Planet utilizes industry leading firewall technologies from Check Point and Cisco. Using the latest technology, our servers are protected against malicious threats in real-time. Automatic virus definition updates and centralized management assure comprehensive, round the clock protection.
Is our data backed up in case of an emergency?
Data is backed up nightly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk or server fails nothing will be lost and the system will not go down.
What kind of customer support does Dashfly offer?
We provide unlimited support via email for our paying customers, but we do not provide support over the phone. We do our best to respond to every email within just a few hours of receiving it. We also make sure one of the company owners or a knowledgeable Dashfly employee answers the email. We do not outsource our support overseas or employ unqualified support staff.
I use Google Maps or MapQuest ...
Google Maps and MapQuest do not optimize your routes. Those mapping tools order a user's stops in the order that they were input into the computer. A Google Maps/MapQuest user must then manually try to determine the most efficient route. (A 10 stop route has 1 million possibilities, unless you use Dashfly!)

Dashfly users input up to 25 stops at random and have the most efficient route in seconds, with ability to edit that route in seconds. Dashfly allows a user to save routes. These routes are saved for an indefinite amount of time, and can be used for recoding data, ...mileage tracking, etc. Google Maps/MapQuest do not support saving routes.

Most importantly, Dashfly's mileage tracking capabilities and IRS reporting function are unique toe Dashfly's product.

My mapping service is free ...
Dashfly users input up to 25 stops at random and have the most efficient route in seconds, with ability to edit that route in seconds. Dashfly allows a user to save routes. These routes are saved for an indefinite amount of time, and can be used for recoding data, ...mileage tracking, etc. Google Maps/MapQuest do not support saving routes. Most importantly, Dashfly's mileage tracking capabilities and IRS reporting function are unique to Dashfly's product.
I have GPS ...
GPS does not allow you to optimize your routes and track mileage. Also, GPS maps are not updated as frequently as Dashfly. A lot of Dashfly users who have a GPS, use Dashfly to optimize their route, and then input into their GPS.
I use Microsoft's Streets and Trips
Microsoft Streets and Trips is mapping software that needs to be downloaded on to a single computer. Dashfly is web based, so you can use it on any computer. Dashfly updates their maps more frequently and the cost is significantly less.
Is Dashfly mobile?
Dashfly is in the process of becoming more mobile. You can now send a route to your phone and view it as a PDF or text. For Dashfly Premium users, the iPhone application is free and will display all saved routes on your phone.
Does Dashfly have an I-Phone application?
Yes. It will be released and available for use on June 1, 2009.
How do I find my cheapest gas?
Once you have created a route, click on the "Show gas stations" button at the top left corner of the map. Use the drop down arrows to choose the type of fuel and the time updated, and it will automatically locate the cheapest gas on your route. If you hover over the icons, they will tell you the location and price. Once you have chosen a station, click on the icon and then click "Add to route". This will automatically add the address to your route and re-optimize for you.
How do I add an address to my Dashfly Address Book?
Type in an address on the map page. Click on the orange book icon to the right of the address field. The address box will then pop-up. Click "add" at the bottom of the box. After you have created and saved the route you can hit the address book tab on the top of the page and name your address.
How do I include an address in my route that is stored in my Dashfly Address Book?
Hit the orange book icon next to the field where you would like to enter the address. The address book will pop-up. Simply click on the address that you want included in your route, and it will be auto-populated in to your route.
Does Dashfly have any importing capabilities?
Yes. Dashfly has an import/export capability, which is a feature request that can be added to any Premium account. This allows you to import your addresses via CSV/Excel from your desktop and automatically populates your address entry fields in your Dashfly account. (For additional information, please contact sales@dashfly.com.)
Billing, invoices, cancellation, account owner, upgrading, downgrading, refunds, etc.
How am I billed for my Dashfly subscription? What forms of payment are acceptable? How do I cancel my subscription?
Once a user agrees to pay for the Dashfly service of their choice, they will be billed on an recurring monthly basis through automatic debit. All major credit cards and paypal accounts are secure methods of payment.
How do I end my free trial and start a paid subscription?
Click on the Upgrade link, which will take you to the registration page. There you will find step-by-step instructions on how to input account information, etc.
How do we update, change or cancel payment?
For modifying account information, log in to your account and click on the "Account" tab at the top right corner of the page. If you would like to cancel your account or for additional billing questions, please click on the "Support" tab at the top right corner and submit your request. You may also send an email with your request to sales@dashfly.com, and a Dashfly representative will contact you within 24 hours.
Are there signup fees? Termination fees? Any hidden fees we should know about?
Absolutely not. We think one-time extra fees aren't the right way to do business. We don't charge signup fees, termination fees, or any additional fees. The price you pay is simply the fixed monthly fee that comes with your choice of service.
Do you have discounted pricing for volume subscriptions?
Dashfly offers discounted pricing for individuals and companies that are willing to subscribe multiple users. The pricing will vary on the number of individuals that you personally or your company agrees to sign up. For pricing inquiries, please email sales@dashfly.com
Can you customize Dashfly for my company?
Dashfly will create a customized website for companies that are in need of such support. We don't offer installable versions of our product. Our product is only available as a hosted product. We maintain the servers, the security, all the updates and improvements so you don't have to worry about anything.
How do I upgrade my existing Dashfly account?
Log in to your account and click on the "Account" tab at the top right corner of the page . If you have a promotional code, please enter it at this time. Choose your level of service and check the Terms and Conditions box. Then click "Update" button at the bottom. (If you need assistance, please email support@dashfly.com.)
What is Dashfly's cancellation policy?
If you are a monthly account holder, you can cancel your account at any time. However, if you have purchased Dashfly's yearly subscription, you are not eligible for cancellation until your year is up. (Please email sales@dashfly.com for additional questions.)
Routes
Is there a certain amount of routes I can save?
A Dashfly Premium account holder has unlimited storage space. They can save an infinite number of routes. A Dashfly Standard member can only save up to 4 routes.
Can you add a note without saving a route?
No. A user can only add a note to an address within a saved route.
Can I route more than 25 stops?
No. Dashfly's application only allows you to route up to 25 stops per route and map. However, there is no limit to the quantity of 25-point routes you can do. With Dashfly's saving capabilities, you can save each multiple routes in order to accommodate more than 25 stops.
How can I see my route on my phone?
You can email a route to yourself or to clients and friends. Create a route or use an exitsing saved route. At the top left corner of the map click on "Send". The email box will appear, which will prompt you to enter the recipient(s) email addresses. An auto message is available for your convenience, however, you can delete and enter a personal message at the top above the link information. Then click "Send" at the bottom. This will send a text email, in addition to a link for those who have smart phones with HTML capabilities. If you only have basic email, your route and directions will appear in text on your phone.